Chatbots gather information that visitors share, like names, email addresses, or questions about your products.
Think of the chatbot as a mailbox. When someone puts information inside, it’s stored in a digital “post office” or database (managed by the chatbot provider giving you peace of mind).
Databases used by chatbot providers are like fortresses. They use techniques and redundancies to keep the data locked away from hackers.
Don’t use a chatbot provider known for bad practices, just as you wouldn’t go to a dentist known for hurting people.
Only ask for information you need. It’s easy to go overboard and start asking for good-to-know-but-not-necessary info.
Let visitors know why you’re collecting data and how you’ll use it. This builds trust. You’ve probably already come across “Give me your contact info in case we get disconnected.”
Make sure your chatbot software is up-to-date.
This is a way to scramble data so that even if someone sneaks in, they can’t understand the information. Your chatbot provider should already provide this.
Using a chatbot to collect visitor information is like collecting letters in a mailbox. Make sure this mailbox is protected and locked tight. Personalizing a chatbot is like training a new team member. You decide how it looks, talks, and behaves to match your business’ style and goals. It’s all about making it feel like a part of your team.
Learn more about how lead-generation chatbots work.
See actual examples of lead-generation chatbots built for my ________, ________, and ________ clients.
Click if you want me to build you a custom lead-generation chatbot or free AI chatbot) for your website.
Still have more questions? Here are some common questions about lead-generation chatbots.
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