How Do I Customize My Chatbot?
Personalizing Your Chatbot
1. Making It Talk Like You
Just like you’d teach an employee how to greet customers, you can set what the chatbot says. Want it friendly and bubbly? Or professional and direct? You decide.
2. Dressing It Up
Imagine your chatbot as a digital shop assistant. You can choose its colors, design, and even a cute profile picture, so it looks like a part of your business.
3. Teaching It About Your Business
Tell the chatbot about your products, services, and any special deals. This way, when a visitor asks, “Do you have any discounts?”, the chatbot knows the answer.
4. Setting Its Behavior
You can decide when the chatbot says “hello” to a visitor. Right away? After a few minutes? It’s like choosing the best moment for a shop assistant to approach a browsing customer.
5. Guiding Its Conversations
Decide the topics it should talk about. If you’re a bakery, it can chat about cakes and pastries but won’t know about car parts.
6. Aligning With Your Goals
If your goal is to collect email addresses for a newsletter, you can teach the chatbot to ask visitors, “Want 1-pot fast and healthy recipes in your inbox?”
Personalizing a chatbot is like training a new team member. You decide how it looks, talks, and behaves to match your business’ style and goals. It’s all about making it feel like a part of your team.
Learn more about how lead-generation chatbots work.
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Still have more questions? Here are some common questions about lead-generation chatbots.
Ivan is a professional advertiser and digital content marketer. Here are some famous brands he’s worked with.
When he’s not running ad campaigns, Ivan is helping people get more customers with free ai-powered interactive chatbots (i.e., virtual assistants for your website that turn prospects into paying customers).